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Frequently asked questions
Plain answers about Carstori, the 3D model, invoice reading, shared repair costs and your records.
Which cars can I order?
The pilot covers the 2010 to 2014 Subaru Outback wagon, made to order. Other makes and models are not offered yet.
Is Carstori affiliated with Subaru?
No. Carstori is not affiliated with or endorsed by Subaru or any other vehicle manufacturer.
How accurate is the 3D model?
The model is an approximation of the car. Each pilot model is checked by a person before it is delivered. The model on the home page is a demonstration model from the demo garage.
Are the mechanical parts real?
The mechanical parts and their positions are illustrative. They are not to scale, and they are not repair diagrams, fitment data or OEM specifications.
How does invoice reading work?
When you upload an invoice, it is read automatically and each line is placed on the part it repaired. Lines are saved as read automatically, and you can check and edit any of them. Lines the reader is unsure of are marked To check.
What are the limits of invoice reading?
Reading depends on how clear the invoice is, so check each line, especially amounts and dates. Your original invoice file stays attached to its record. It is never part of community sharing.
How is warranty status worked out?
Warranty status comes from the warranty terms written on your invoice. It is not checked with the manufacturer. Confirm your cover with the shop.
What does community sharing share?
Only these items, and only if you opt in: Your vehicle's year, make, model and engine; The vehicle's market, such as CA; The part, or whether the line was parts or labour; The amount and currency; The month of service; The odometer, rounded down to 10,000 km.
What does community sharing never share?
None of these, ever: Your name or account; The VIN or licence plate; The shop's name; Invoice files; Descriptions and notes.
Can I stop sharing?
Yes. Sharing is off unless you turn it on, and you can stop at any time in Settings. Stopping removes the costs you have shared.
When do community figures appear?
A figure for a repair appears only once at least 20 different owners have contributed to it. Until then the repair shows not enough data yet.
Are community figures quotes?
No. They are historical observations of what owners have paid. They are not quotes, estimates or guarantees of what a shop will charge you.
Can I export my data?
Yes. Download your vehicle history, invoices and metadata at any time from Settings.
Can I delete my data?
Yes. You can delete your account from Settings.
What does a pilot order cost, and when does it arrive?
Pilot price: $49.00 CAD.Turnaround not yet established. Pilot models are produced with human review; your order page will show an estimate after specification review.Refund and cancellation terms are shown before checkout.